Relatives & Friends
"On the basis of my visit to Sunny Bank, I can vouch for the kindness and generosity shown to me. Certainly my cousin is settled there and seems very happy. I have been impressed by the change in her demeanour and outlook in life. She has really come out of her shell and that is good to see. My thanks to everyone at Sunny Bank who has helped to bring this about."
"We believe our friend's quality of life has been enhanced enormously by the care and support he receives at Sunny Bank"
“I am extremely impressed by your service, and it is the best place my son has ever stayed at, and I am really pleased with the care he received at Sunny Bank”
"Some of the happiest years of her life were spent at Sunny Bank, her struggles in the beginning soon became her success, her achievements her friendships, even the most awkward and stubborn moments (and Mary there were a few) were all part of who she was. These are the times we will always remember and take comfort in. We will never be able to thank you enough"
“It is truly appreciated all the help, support, understanding, patience, encouragement, training, knowledge, confidence, kindness given to our son which will help to start him on the way to independence”
“With you, our daughter has a full, interesting and ordered life which we really appreciate. We always know she is safe, cared for and reasonably happy, enjoying all the activities”
“It soon became obvious my sister could not live in a finer place, where dedication, encouragement, support, love and happiness are number one priorities. You all soon became my friends, my extended family”
“When my nephew came to Sunny Bank it was like having our prayers answered... he is happy, and when I leave him after visiting him I know that he is well looked after and cannot find any faults. I cannot speak highly enough about Sunny Bank, the care staff and management”
“I have passed on your details to the service user representative at the Trust as I feel that the work you all do there should be recognised if not used as a mark of excellence”
“I would like to take this opportunity to thank you for a wonderful and inspiring day at Sunny Bank PRS. I think that the work you do is amazing and a credit to the community. I was truly inspired talking to you & meeting some of your residents so thank you again for this experience.”
“I cannot thank you enough for the invaluable experience that you gave me on my visit, I cannot stress enough how inspiring and meaningful your work is to making the quality of life of your residents much better.”
"I believe that the work you do at Sunny Bank really makes a difference and it really touched me to see how you and your colleagues have impacted positively on so many people's lives and those of their families, you should be really proud of your establishment and your staff."
“Your Care Plans are the 'Rolls Royce' of care plans and risk assessments”
“Thank you for all the help you have given to our mutual patients and for the remarkable professionalism that you and your team have shown”
"Excellent rehabilitation service which I actively recommend to other professionals and use as first choice for my own clients, well done Sunny Bank."
"The patients I know who reside or have resided at Sunny Bank have all expressed to me they enjoyed or are enjoying their time at Sunny Bank, I have seen a great improvement in them all."
"Thanks for the great work you have done with my client. He appears much happier, he is settled and his social skills are improving as he lives there, well done.“
"As newly involved in this client’s care, having read through the case file since he was a child, and that the only time there had been any positive action or response in his life or positive comments about his life and him had been since his move to Sunny Bank”
“My client has improved so much since admission, with a high standard of care she has received”
"Sunny Bank is a good place where patients/clients feel relaxed, comfortable and well supported. Management of Sunny Bank is excellent due to the rigorous organisation, attention to every detail of clients needs and devotion to give an excellent service."
“What an excellent service Sunny Bank provides, and a high standard of rehab and quality lifestyle offered to clients, and also the good working relationship the GPs and Consultants enjoy with Sunny Bank”
"I have a good working relation with the staff and management at Sunny Bank. Written communication between ourselves and Sunny Bank is particularly effective. Keep up the current standards of work and engagement with secondary/primary care."
"One of the strengths of Sunny Bank is good links and communication with primary care so ensuring clients are receiving good quality health care."
Contract Monitoring Officers
“This home is homely, well maintained in all areas, clean and tidy. Staff and residents are very friendly and welcoming and it has a happy atmosphere. The records maintained are excellent in all areas, policies, procedures, training, etc...”
"I would just like to take this opportunity to thank you for all your help and support over the years. I have really appreciated the contributions you have made when we are trying to tackle various issues we have experienced and I feel you have always been very professional and helpful in your approach. I wish you all at Sunny Bank the very best of luck in the future. Keep up the good work in looking after our customers, we need great providers like you."
“Many thanks for all your help with my client. The structured programme and consistent approach is certainly making a difference to her confidence, social abilities and level of independence”